The purpose of implementing a ticketing system is to accelerate, streamline and automate the support ticketing process. However, such a system should not cause new problems for the organizations. Many organizations shy away from implementing a ticketing system in their digital environment because they fear facing compatibility issues. The good news is: organizations leveraging SharePoint don’t need to buy and deploy third-party ticketing software. They can build a ticketing system on SharePoint itself! In this whitepaper, we would explore the benefits, major use cases, and approaches to build a SharePoint-based support ticketing system.
DownloadSharePoint-based Support Ticketing System
