Support

Filter by Version or Model

Knowledge Articles

Download Software

Technical Documentation

Getting Started

Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using QuickApps.

Existing users of QuickApps for SharePoint can upgrade to AgreeYa QuickApps for SharePoint for free. To upgrade to the latest version of QuickApps download the QuickAppsGetting Started Guide 6.12 here or refer to the steps listed below-

Go to the QuickApps website or type in the text quickapps.agreeya.com in the address bar of your browser and hit enter.
Click on the Menu button on the top right hand corner of the QuickApps website and then select ‘Support’
On the ‘Support’ page click on the ‘Download Software’ link on the side left menu bar.
By clicking on ‘Download Software’ link you will be redirected to a Log In page. To continue with the download log in with your registered username and password and click on ‘Sign In. If you haven’t registered or are registering for the first time please click on ‘Not Registered? Register Here’ link below the sign in button and fill the form that says ‘Create Account’ and then click on register.
On successful login, you will be redirected to the ‘Download Software’ page. On the download software page, select the QuickApps version 6.12 you want to download- SharePoint 2013 users must select ‘Download QuickApps 6.12 for SharePoint 2013’ while SharePoint 2010 users must select ‘Download QuickApps 6.12 for SharePoint 2010’. SharePoint 2010 and 2013 users can select ‘Download QuickApps 6.12 for SharePoint 2016’.

On successful download of the QuickApps version 6.12 refer to the following steps listed below-

Clear your browser’s cache.
Uninstall any previous versions of Web Parts for SharePoint or QuickAppsfor SharePoint. For more information on how to uninstall QuickApps for SharePoint refer to page 11 of the QuickApps for SharePoint 6.12 Quick Start Guide.
Install AgreeYa QuickApps for SharePoint version 6.12. For more information on how to setup QuickApps for SharePoint refer to page 5 of the QuickApps for SharePoint 6.12 Quick Start Guide.
Select ‘Restore’ the status of the QuickApps for SharePoint – Web Parts Feature Library in your farm.
Launch the Configuration Editor and address any issues shown in the message window of the Web.Config tab. Select the message and click Fix. For more information on Editing Web Configuration File refer to page 10 of the QuickApps for SharePoint 6.12 Quick Start Guide.
Save the file and you are done.

If in case you are still experiencing technical difficulties in upgrading to or downloading AgreeYa QuickApps version 6.12 you may contact our QuickApps support team by submitting a ticket online and our support will get in touch with you as soon as possible. For any sales or license related queries, write to us at quickapps@agreeya.com.

What’s included in AgreeYa QuickApps for SharePoint version 6.12?

QuickApps for SharePoint version 6.12 is compatible with 2010, 2013 and 2016 and brings in key enhancements. One can edit the Word, Excel and PowerPoint documents inside the browser in qListView and export child list data to .xlsx format in qExcelViewer. 6.12 supports Parent- Child entry in qListForm and qSILisView and Rating type column in qListForm. The user can add lookup value in qListForm and select users from People Picker control in qListForm. There are more developments that have been elaborated in our technical documentation.

We strongly encourage QuickApps for SharePoint users to upgrade to version 6.12 to help us better address any existing or future QuickApps related technical issues, queries and concerns.

Maintain & Configure

Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your QuickApps.

Trouble Shooting

The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Product.

Policies & PLC

Version	Full Support as of	Limited Support as of	Support Discontinued
6.16	09/07/2021
6.15	03/31/2021
6.14	10/22/2020
6.13	02/03/2020
6.12	08/08/2019	05/20/2021	06/07/2021
6.11	04/05/2019	02/27/2021	04/23/2021
6.10	04/05/2019	02/27/2021	04/23/2021
6.9	31/10/2017	10/21/2020	12/23/2020
6.8	30/06/2017	08/14/2020	03/10/2020
6.7	15/07/2016	06/17/2020	08/25/2020
6.6	11/01/2016	09/05/2020	06/06/2020
6.5	09/07/2015	03/08/2020	07/09/2020
6.4	12/11/2014	10/09/2019	01/07/2020
6.3	04/15/2014	01/01/2017	06/30/2017
6.2	08/14/2013	01/01/2016	06/30/2016
6.1	04/16/2013	04/01/2015	01/01/2016
6.0	01/15/2013	01/01/2015	06/01/2015

Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which QuickApp Software products are eligible for product support and new release downloads.

QuickApps for SharePoint versions 6.0 and higher only support SharePoint 2010 and SharePoint 2013.

Product Support Policies

Software Product Support Lifecycle Policy

The Product Support Lifecycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal.
It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. Fixes to older versions are at our discretion. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our products.

We will attempt to answer questions on older versions of our products provided resources are available; however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product.

Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. Refer to the product lifecycle table on your Product Support Page or Knowledge Base for more information.

Full Support

Product is fully supported, generally available release/version.
Includes most current released version of a product and one or more prior releases.
Enhancement requests for this release are accepted and may be considered for future releases.
Enhancement requests for this release are accepted and may be considered for future releases.
Enhancement requests for this release are accepted and may be considered for future releases.
Maintenance releases and/or hot fixes are periodically made available for this release.
Release/version is fully supported by both Support and Development.
Release/version is available for download from Support Portal.

Limited Support

Support is available for this release/version, and we will use best efforts to provide known workarounds or fixes.
No new code fixes will be generated except under extreme circumstances and at our discretion.
Enhancement requests are not accepted.
You are encouraged to plan an upgrade to a release/version on “Full Support”.
Release/version is available for download from the Support Portal.

Discontinued

Includes release/versions which are retired or discontinued.
No new patches or fixes will be created for this release.
Release is not available for download from the Support Portal.
Support will be provided to assist with upgrading to a supported version.
Support is not obligated to provide assistance on this version of the product.

Continuing Support

If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software’s end-of-life or end-of-support date. Continuing Support is not guaranteed on every product.

Annual software maintenance contract must be renewed.
Includes uninterrupted access to technical support via phone, online and chat.
Support Engineers will provide known workaround solutions and fixes.
Fee-based service available on selected products.

SonicWALL Product Lifecycle Management

SonicWALL products have five post-release phases: Last Day Order (LDO), Active Retirement (ARM), Last Day Order for One-Year Support, Limited Retirement Mode (LRM) and End of Support (EOS).

Last Day Order (LDO) is advanced notification that we intend to start the end of life process. LDO is informational only and products in this phase are active and continue to sell support contracts.
Active Retirement Mode (ARM) is an announcement that we are no longer actively manufacturing or selling the product. Support contracts for products in this phase will continue to be available. During this time, we may release a limited number of new features and will issue bug fixes only to the latest version of firmware available on the device. Support is available throughout ARM for products with an active support contract. The duration of ARM is two years beginning one day after the end of Last Day Order.
One-Year Support Last Day Order represents the final day to purchase a one-year support contract or subscription service that bundles support from Dell SonicWALL Partners. You may purchase and activate the one-year support contract so that the product will be eligible to receive support until the product has reached End of Support.
Limited Retirement Mode (LRM) is an announcement to indicate that we will no longer develop or release firmware updates or new features for these products. Software and firmware support for products in LRM is limited to critical bugs and security vulnerabilities. The duration of this phase is three years beginning one day after the end of Active Retirement Mode.
End of Support (EOS) is an announcement to indicate that we will no longer provide technical support, firmware updates/upgrades or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable. We may continue to offer security service subscriptions during the End of Support phase, but we will no longer provide technical support for the product or any security service running on it.

Product Updates

Product Enhancements

If you are interested in submitting product enhancement requests, you can do so by creating a case with support. When we receive a product enhancement request, the Support Engineer will work to define and clearly document the request. Once documented, the request will be submitted into the enhancement review system, the identification number will be provided to the submitter, and the support case will be closed.
Product Management will review the open enhancement requests on a periodic basis and consider them for inclusion in a future product release. Product enhancements will not be considered or implemented in current or prior product releases. There is no guarantee that a specific enhancement request will be implemented in a future version of our product. It is at our discretion if a certain enhancement will be offered for an additional charge or as a chargeable option.

Product Defects

If your issue is determined to be a defect in the product, it is recorded in our defect tracking system, a unique Defect Identifier (ID) will be provided to you and the support case will be closed. Notifications of new product releases will be emailed to you as long as you who have configured your profile to receive product notifications. Release Notes for new releases of products will contain the list of Defect Identifiers that were addressed in the release. You can review the release notes or search the Knowledge Base on the Support Portal using your Defect Identifier to see if the issue has been addressed. We do not guarantee that all defects identified will be fixed in a future release of the product.

Product Licensing

Our products have license keys generated for their use. Some products require a new license key when upgrading to a new release and/or patch. We also recommend that prior to any migration or upgrade of products, new licenses are confirmed as functioning properly as some license keys are machine and machine name specific.
If you have questions regarding licensing of a product please complete the form available on the Support Portal Licensing Page. A Dell Software Licensing Representative will respond to your query within 24 hours.You may also email the Dell Software Licensing team: license@agreeya.com.For SonicWALL specific licensing questions, contact Contact Link

Support for Trial Users

We offer software trials on selected products for testing purposes. Support for trial users is limited to 30 days from the registration date. Service Requests for your trial product may only be submitted during the first 30 days of your testing period. You will still have unlimited access to our Support Portal for accessing the Knowledge Base and Product Pages.

Product Customization

Customizations policy for QuickApp Software products

A customization indicates functionality and configurations added to a product that are not provided as part of the core product release and, as such, would be outside the scope of normal support and maintenance. Customizations may take the form of new or modified scripts used within or alongside our products, as well as additional functionality such as custom reports, dashboards, rules, automated actions, etc. developed by you, your partners, or our Professional Services Organization.

Support and Customization

We do not perform or maintain customizations. The design and development of customizations to our products is your responsibility. Assistance from Support will be limited to helping ensure that the product’s functionality which enables the addition of customizations is functioning as expected. Alternatively, you may obtain guidance through product specific community sites or the Support Knowledge Base.

Advanced Assistance

If more thorough and detailed assistance is needed to design and develop customizations, we recommend that you engage our Professional Services Organization or fully certified partners to assist. Their expertise in designing customized solutions will ensure customers receive maximum value and product adoption. In addition to providing post-implementation expert services, Professional Services also offers a variety of pre-packaged customizations for some products which may meet your specific requirements.

Training & Certification

We recommend that you obtain the appropriate product training before attempting to design, develop, and implement any customization to our products. Our training courses will equip you with the necessary knowledge and ability to design and implement effective changes to our products. For more detail on the training services available, please refer to Training & Certification Services .

Maintaining Customizations

Careful consideration should be given to all customizations during future migration or upgrade exercises to new product and platform versions. Customizations could inhibit the upgrade itself and may require a level of re-work to continue functioning properly. Support does not take ownership for any customizations. We strongly encourage you to document and maintain records on any implemented customization work. These records can be useful in isolating problems that may be attributable to the customization or a defect in the core product.

Environment Virtualization

Support Policy on Virtualization

Virtualization is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications or end users interact with those resources. It is able to make a single physical resource, such as a server, operating system, application or storage device, appear to function as multiple logical devices. It can also make multiple physical resources such as storage devices or servers appear as a single logical resource. As a result virtualization enables IT departments to increase the utilization of resources, increase high availability, and simplify back-up, systems administration and recovery procedures. It also allows IT departments to be more responsive to the dynamic needs of the business. Examples of virtualization technologies include VMware ESX Server, Citrix/XenServer and Microsoft Windows Server 2008 Hyper-V.Our products leverage the binary compatibility offered through virtualization technologies, which provide complete transparency to the operating systems and applications deployed. As a result, for all casework received where the Dell Software product is being used in a virtual environment, we will assume that the problem is common to both native and virtual operating environments, and that we will only require the customer to recreate the problem in a native environment if and when there is reason to believe that the problem is unique to the virtual environment itself.

From a purely functional perspective, our products will operate in exactly the same way, however we can make no guarantees with respect to performance or scalability in a virtualization environment running multiple virtual instances. Configuration aspects such as CPU, memory availability, I/O subsystem and network infrastructure can all influence such a deployment, which should be given careful consideration to ensure the virtual layer has the necessary resources available to provide a satisfactory user experience.

Third Party Software

Support Policy on Third-Party Software

We are committed to providing products which work on the latest platforms and technologies available in the industry today. We work closely with technology vendors to ensure earliest possible compatibility with our solutions. We provide full details of all systems requirements, together with platform and third-party product versions supported with our products, in the Release Notes published for each product. These include operating system versions, service pack levels, mail clients or server versions, database versions, browsers and other related technology supported and at which particular version level our products have been formally tested and certified to run against. The support of future platform versions, new service packs and other related technologies would be taken into consideration and addressed during the regular product maintenance and release cycles of our products. This provides ongoing upward compatibility of our products as used in customer environments. It should be noted therefore that there could be a delay between the availability of the latest platform technology release or service patch, and the product version certified to operate against this. Please contact Support should you have any questions with regards to the current support status of any product and a particular related platform, patch or third-party product support not explicitly documented in our release notes.For more information about the latest third-party platforms and versions supported, please review the System Requirements section of the release notes for your product or search our Knowledge Base on the Support Portal. Please note that while we do not directly or officially support third-party software, we work closely with many other providers to ensure our customers receive the best possible service at all times.

Software Transaction Product Agreement

Regional software license agreement applicable to your use of the software is available below (including software preinstalled on Dell hardware or made available to you by download, disk media or otherwise, at no additional cost). Click here to find your regional agreement.

Self Service Tools